Last updated: 31 July 2026
At Focus Orthodontics Pty Ltd (ABN: 98 155 462 749), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact our practice or receive orthodontic treatment from us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how personal information is collected, used, disclosed and stored.
What Information We Collect
Depending on how you interact with us, we may collect personal information including:
- Your name
- Email address
- Telephone number
- Postal address
- Date of birth
- Information you provide when completing enquiry forms
- Appointment and treatment information
- Medical and dental history relevant to your orthodontic care
- Referral information from your dentist or other healthcare providers
- Payment and billing information where required
Where required for your treatment, we may also collect sensitive health information.
How We Collect Your Information
We collect information directly from you when you:
- Complete a website enquiry form
- Contact us by phone or email
- Book an appointment
- Attend consultations or treatment appointments
- Complete patient registration or medical history forms
- Correspond with us
With your consent, we may also receive information from:
- Your general dentist
- Other dental or medical practitioners
- Specialists involved in your care
- Parents or guardians (where applicable)
Why We Collect Your Information
We collect your information so we can:
- Respond to your enquiries
- Arrange consultations and appointments
- Provide orthodontic assessment and treatment
- Maintain accurate patient records
- Communicate with you regarding your treatment
- Process payments and issue invoices
- Meet our legal, professional and regulatory obligations
- Improve our services and website
Website Analytics and Cookies
Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.
Information collected through cookies may include:
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
- General location data
This information is generally aggregated and does not identify you personally.
Most web browsers allow you to disable cookies if you choose.
Disclosure of Personal Information
We will only disclose your personal information where it is necessary to provide our services or where required by law.
This may include disclosure to:
- Your referring dentist
- Other healthcare providers involved in your treatment
- Dental laboratories
- Medical specialists
- Government agencies where legally required
- Service providers who assist with our practice management, IT systems or secure data storage
We take reasonable steps to ensure that any third parties handling personal information on our behalf maintain appropriate privacy and security standards.
We do not sell or rent your personal information to third parties.
Storage and Security
We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically using secure practice management systems or in secure physical records where appropriate.
While we take reasonable security measures, no method of electronic transmission or storage is completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information.
To make a request, please contact our practice using the details below.
In some circumstances, access may be limited where permitted by Australian privacy laws.
Marketing Communications
If you have subscribed to receive updates or marketing communications from us, you may opt out at any time by following the unsubscribe instructions or contacting us directly.
We do not send marketing communications without an appropriate lawful basis.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
Any updated version will be published on this page with the revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Focus Orthodontics Pty Ltd
ABN: 98 155 462 749
24a Burleigh St
Burwood NSW 2134
Phone: (02) 9744 0796
Email: info@focusorthodontics.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information regarding your privacy rights under Australian law.